Production Support Team Member

Production Support Coordinator

Allegiance Fundraising Group is a full-service fundraising agency and technology company. We have the dynamic energy of a startup combined with the credibility of a 30-year-old company. The mission of Allegiance Fundraising Group is to help nonprofits achieve their goals through innovative and cost-effective fundraising solutions. The Loyalty and Incentives division, based in Portsmouth, NH has an immediate opening for a detail-oriented candidate that is looking to contribute to a fast growing and dynamic company.

Position Objective

The Production Support Team Member will be an integral part of the on-site production team.  Primary objectives will include preparing accurate and well-formatted print files in the Microsoft Office environment.  Serve as a primary back-up for print production, to include running high-volume printers, card embossing machine and finishing equipment. (Training provided.)  This will include occasional weekends, complementary shifts, month-end and seasonally busy periods.  Assisting with checking, packing and shipping orders on a daily basis.  Helping with preparing mailings for clients.  Additionally, the candidate will serve to help field incoming member and client phone calls and provide basic information or redirect to the appropriate team member.  The ideal candidate will have strong customer service skills, a strong work ethic, be efficient and accurate, and have an ability to work independently as well as part of a larger team.  This position will report to and work closely with the Production Support Manager.

Qualifications

  • Proficiency with the Microsoft Office suite; especially Access, Word, Excel, Publisher & Outlook
  • Working knowledge of layout and design software; Adobe Creative software experience (Photoshop & Illustrator) a plus
  • Superior proofreading and time management skills combined with a high rate of accuracy
  • Strong customer service experience
  • College degree preferred

Job Duties

  • Prepare print files accurately and in a timely fashion for production
  • Field incoming phone calls
  • Help prepare client mailings for entry into the USPS mailstream
  • Check, pack and ship client orders on a daily basis
  • Assist in running all print production equipment to include printers, card embosser and finishing equipment

Requirements

  • Be a fast learner, detail oriented and efficient
  • Ability to stand/sit for long periods of time and lift up to 50 pounds
  • Flexibility to work nights & weekends during busy production periods
  • Ability to produce results accurately and independently as well as work as part of a larger team
  • Excellent communication skills
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